Customer Support

From our friendly team of experts based in Yorkshire

We know that having access to a Support team you can rely on is important to your business. That’s why we have a team of over 20 talented individuals who work hard to understand your business. Many of our team have been here since the early days and have fantastic relationships with our users.

Our primary aim is to help you get the most out of Optix. Whether that’s using a feature to make day to day life easier, or adopting something new to take your business to the next level.

We’re known for our Support

A team of real people

Behind every outstanding software solution lies an equally exceptional support system, and at Optix, we take great pride in our team.

With a shared passion for providing quality assistance, we are committed to delivering the support you deserve.

Another reason to join Optix

Access Support when you need it

Optix offers inclusive support with your monthly rental price, ensuring you can maximise your experience with us. Our team can help with every day questions and guide you through new features along with hints and tips along the way. 

A team based in Yorkshire

With a team of over 20 experts ready to assist, we’re dedicated to providing prompt phone support, aiming to answer your questions while you’re on the call, and achieving a remarkable 97% resolution rate on the first attempt.

Get an answer quickly

By utilizing remote desktop access, we can effectively guide you through any challenges by viewing your screen in real-time and providing step-by-step assistance.

Join our online community

A place where you can share hints, tips and questions with other practitioners and professionals.

One stop shop

From Optix support to helping you with any IT issues, we’re your go-to resource for comprehensive assistance.

Minimal wait times, maximum care

On average, you’ll be connected to one of our caring support members within a mere 14 seconds, ensuring that your concerns are promptly addressed.

GET the most from optix

Training options to suit you

Perfect if you think you or your team would benefit from some more in-depth training with one of our trainers.  

a date for your diary

The Optix Conference

Escape the office for a few days to join  us as we share the latest updates for Optix. 

Meet some of our Support team in the workshops they run over the course of the event.