Our support team are friendly and knowledgeable, over 99% of calls to our support lines are answered within three rings and 97% of questions or problems are resolved in that first phone call.
We make extensive use of remote desktop access when helping our users, and very often what starts as a call for help turns quickly into some additional training. In addition, every customer is a member of our online community which is often used to exchange hints and tips.
Our rental model means that all support is included within your monthly charge – we encourage you to use the service as much as possible so you will get the best value from your Optix installation.
You may be asked by our support team to download a small piece of software so they can provide remote assistance.
If requested then you should use the following link to do this.