testimonials

Abbas Jaffer Family Eyecare

Joined in 2010 | Previous System - Bespoke

We migrated to Optix from an older software package at the end of 2010 and have not looked back. Optix has all the usual features one expects from practice software but particularly excels in its marketing and reporting options. The BI feature in Optix has given us a much better idea about the Read more performance of different areas of our business and has allowed us to set and measure goals more effectively. I would recommend it highly.

Patrick Myers Myer La Roche

Joined in 2008 | Previous System - New setup

In my opinion, Optix is one of the best practice management systems on the market. It works best in a paperless environment and has an advanced audit trail which is fantastic at meeting record keeping requirements. The Business Intelligence feature is easy to use and customise to suit the need of Read more any Eye Care Practitioner

Luisa Simo Plymouth University

Joined in 2012 | Previous System - New setup

We have installed Optix in our University clinic because its highly clinical approach. We believe our students will find it easy to learn. The technical support offered is excellent.

Rosemary McWatters McWatters Opticians

Joined in 2012 | Previous System - New setup

Having used four different software systems over several years working for other practices I had a fair idea what I wanted and did not want for my new practice. I had a list of my needs and what I wanted from a computer system. Something that I did not have to add expensive modules on to when I Read more decided I needed them or could afford them but a management system that would do everything I wanted to from the start. A computer system that helped me make sense of the information I was gathering and that did not make my life difficult. A company that respected me as a user and did not patronise me as if I did not know what I was talking about. I did all the research and there was no contest, Optix definitely ticked the most boxes by a long way. - it was the clear winner and in the end the obvious and natural choice. Everyone gets the whole system for one price and it is regularly upgraded with input to developments and improvements from the users. It is an intuitive system and having trained staff on other software that I realised was particularly valuable. The learning curve is eased by the subtle familiarity of the screen layout. BI - so much useful information that we are learning how to make work for us as we explore it further. Reports we think we need, did not realise we needed and may one day need. Support - I cannot say enough in praise of the support team. The best thing is we do not have to phone them too often as problems are not a big feature of our weekly routine. We are reassured, however, that they are always there and so when we do stupid things, or even if the computer does it, they are gracious and helpful and get it sorted. For those who like computers there is lots to explore, for those who see them as a necessary evil there is a simpler functionality that will appeal. You are supposed to learn something new every day and Optix continues to teach us daily so we can gradually aspire to exploiting its full potential, which is immense.

Jeremy Heynes Barraclough and Stiles Opticians (6 Sites)

Joined in 2007 | Previous System - Bespoke

We have been users of Optix Software since 2007 and believe it is the best optically orientated business and patient management system on the market today. A truly versatile product backed up by the friendliest, most accessible and knowledgeable customer services team I have experienced. I can’t Read more praise Optix enough.

Graham Ackers T H Collison Opticians (18 Sites)

Joined in 2007 | Previous System - Optisoft

It’s difficult to put into words how good Optix is, that’s because it’s seamless and an integral part of our business. I can honestly say that having tried the other major systems available, Optix gives us the tools and professional support to operate our business at a different level.

Brian Montgomery Montgomery Optometrists (4 Sites)

Joined in 2007 | Previous System - Metspex

We have been delighted with the performance of the Optix system. It does what it says on the tin. It is a business system which has a few operating quirks which are all on the Optix wish list for future fixes. It is a reliable system giving good recall and details for marketing and patient contact. Read more The Direct Debit facility is flexible allowing collections for both spectacles and contact lenses.

The support team are excellent when called upon even for some small simple problems.

We looked long and hard before changing our old system and haven't been disappointed by the choice we made.

Adrian DobinsonAdrian Dobinson Opticians

Joined in 2005 | Previous System - New setup

I installed Optix as part of my practice start up in 2005. The software was in its relative infancy then, and my decision to use it was based mainly on the fact that there was no significant initial financial outlay, just a monthly fee. Over the years, I haven't begrudged the monthly payments as Read more I've been extremely impressed with the software, it's reliability, it's ongoing development and the consistent quality of support when needed. I've particularly appreciated the fact that from the outset you have the whole software package available without constantly needing to purchase extra 'modules'. As our business has grown, we have been able to increase our use of Optix with full confidence in the system and it's ability to effortlessly handle what we expect of it.

David BennettBrooks & Wardman Optometrists

Joined in 2003 | Previous System - New setup

When looking, some 10 years ago for a new practice management system I happened upon a new company on the market place. Being the inquisitive sort that I am, I dipped my toe in the fresh new water of this new company "Optix", used their system and I am delighted to say they have kept my boat Read more floating ever since.

Ever wishing to push forward the boundary of user friendliness and always listening to its customers, this company has done for this practice and for many others the huge favour of removing the not insignificant burden of records back up, record management, accounting, and practice admin tasks from the hum-drum of daily practice..

There is not one other optical management system out there which combines ease of use, intuitive interfaces and second-to-none support.

It is difficult to envisage how one practised all those yeas ago without the support and willingness to solve problems that the Software and the team behind optix. It is testament to their dedication and hard work that this software has become the de-facto standard to which all other optical managment systems must look.

I know that this all seems rather a "too-good-to-be-true" scenario, but I find it difficult to be critical about a piece of software the simply "does what its say on the tin" without fuss and has the support of a team of dedicated people, whose uniform belief that it is "product pride" is what business is all about.

Jan Goodwin Mincher Locket Opticians (2 Sites)

Joined in 2012 | Previous System - Optisoft

We have been using Optix for 10 months now and are particularly happy with the excellent level of customer support. Having attended the recent user-group meeting we are also impressed with the commitment to adapt and improve the software to meet the user’s needs. The team at Optix really listen to Read more their clients.