You can use this drop down to filter by previous PMS system usedDeven Lakhani Hammond Opticians
Joined in 2009 | Previous System - Focus
We have been using Optix since October 2009 and have been impressed with its functionality and versatility. The fact that new ideas are constantly introduced is great, and the support team are amazing.
Nigel Robinson Robinson Optometrists
Joined in 2009 | Previous System - Bespoke
If anyone were to ask me what one thing I would hate to be without in our practice, it would without doubt be our Optix Management System.
Far superior to our previous software, it’s basically like having an indispensable member of staff present all the time. Paying the same monthly fee, which we Read more consider to be great value, irrespective of how many features we used, quickly paved the way to our becoming a virtually paperless practice. It is so intuitive, incredibly flexible, can be accessed from home, provides fantastically in depth business reports but most importantly has the best support service you could ever wish for.
All of the Optix staff are incredibly well trained, patient and unbelievably conscientious. Trevor Rowley has such pride in the system that we are assured of continual product development, a prime example being the latest direct marketing tool.
Judith and I have recommended Optix to so many people and I am delighted to say that all have been come on board as happy users. So, in one word....Invaluable!
Mike EdmansGardiner Opticians
Joined in 2012 | Previous System - SDS
Gardiner Opticians introduced Optix 6 months ago, having used paper for virtually everything before - we had more filing cabinets than anything else in the practice.
After a few weeks of entering our product catalogues into the system, we moved over to Optix overnight. All our systems were running Read more on Optix - clinical records, dispensing, recall letters, the till, product catalogues and ordering. It was a tough week or two adapting our whole way of working, but within a few weeks everyone was beginning to appreciate the benefits it could bring.
The support and training involved in moving from systems where virtually everything was done on paper to a completely computerised system in a matter of weeks was enormous. Optix support has been excellent all along. We can now access business information in seconds that previously took hours of painstaking analysis of paper records. We can finally start thinking about moving out some of those filing cabinets. I can’t imagine how we managed without it for so long!
Ian Chalmers Chalmers Opticians
Joined in 2012 | Previous System - Focus
After receiving many recommendations from both industry and fellow professionals we felt we needed to, at the very least, look at Optix for our future practice needs. We needed a system that provided us with better information to manage the business side of the practice, as well as make a Read more streamlined method to manage clinical records as well as ordering to each of our suppliers. Optix does all of these (and more). The initial training was excellent-and were re-assured that to phone support for queries was not a problem and would be expected. This support has been friendly and most helpful and we feel that together we are always trying to improve our use of the software. I had always been very sceptical in software development that what is promised takes either forever to materialise or never comes as described-but with Optix we feel we are seeing all of the promised changes, and have been given time frames for other new pieces to come in later. It is a forever changing world and we feel Optix knows the needs that we face.
The Optix forum has proved a valuable meeting place for fellow, like minded, professionals and created a ‘family’ feeling as we all look to help each other to improve our practices and business ideas. An excellent forum that will keep as working with other independents and create bonds and friendships that will prove invaluable. Well done Trevor and the team.
John RoseJohn Rose Eyecare
Joined in 2007 | Previous System - Optisoft
I have no difficulty in recommending Optix as a product. I have been using it for nearly 6 years having tried and used three other well known software providers .... like most independents I am never satisfied ... no matter how good something is we always want the next improvement... a bit like Read more contact lenses!!
I have always found the support exceptional ... there is always someone to help at the end of the phone with an immediate response ( unlike other providers) even though the user base has grown enormously.
It does what it says on the tin and Trevor and his team are always looking to improve the product in innovative ways and listen to the requests of his users .... design by committee never works well, however Trevor and his exceptional team are able to take the best suggestions plus loads of innovations of their own and are constantly improving the product ....
Ian Wallwork Wallwork Opticians
Joined in 2007 | Previous System - Acuitas
We were early adopters moving in Dec 2007 and attempted to be paperless from the start, we already were with another software provider beforehand.
We are a single practice unit and yet feel that we are important to Optix. They are superbly efficient in their support, particularly compared to Read more either the NHS or our previous systems. We feel we are part of an Optix family where I am often surprised by the way the Optix team understand our concerns and urgencies and do their best to help us when required. I am sure they are not perfect but as yet I have not found a time when they have not given the best possible service.
I recommend them to anyone who is looking for practice software and understands that there will likely be needed some slight changes in their present working systems to match up with the Optix profile. That profile however is a very sensible and well thought out one that often had benefits over the 'system' that we had drifted into over the years. You will not be promised personalisation to the system that then doesn't arrive, you have to accept that you match the system that everyone else uses
Robb ScottDyer & Scott Opticians (2 Sites)
Joined in 2009 | Previous System - IRIS
Optix has enabled us to feel secure in our patient records and given us detailed knowledge of how the business is functioning on a daily basis. After nearly 30 years of running the business "by the seat of our pants" it has given us great peace of mind and a secure basis to grow the business. The Read more BI is a mine of information and Optix itself is constantly improving and actually listens to its client base and implements changes that are requested. Nothing is perfect but the guys at York try to deliver as near as damn it
Gavin Rebello Patrick and Menzies (3 Sites)
Joined in 2011 | Previous System - Focus
Three rings: That’s the longest I have had to wait to speak to a real person who genuinely wants to help my business continue to grow and succeed. Optix is not just a posh diary, it gives me all the key information I need to make the best decisions for me, my team and my business.
Switching to Read more Optix has enabled me to manage my team better, reduce costs by improving efficiency and I have more time to spend on the things I want to. It is rare to find a tech company that is customer service savvy, the team at Optix are always helpful, friendly and keen that you receive what you need to help your everyday business needs.
It is always daunting switching to a different practice management system, but moving to Optix has been one of my best decisions.
Finlay RosenburghRosenburgh Optometrists
Joined in 2010 | Previous System - Focus
We’ve used other practice software before BUT
I’ve never had the standard of service we get from Optix
they treat all clients as special
so I thought I should return the compliment
What makes Optix special?
What makes Optix tix?
It’s all their good folks who’ll get you out of a fix!
Read more
Pleasant chaps, and now two chapesses
will help sort out all of your messes.
TeamViewer ON and here they come,
controlling your screen,
saving the hour,
I’m sure they have some Superpower.
They have terrific software and tools for business too.
Intelligence they call it, which will definitely help you
to improve your margins and make lots of dosh.
So you can buy a new Beemer or Porsche.
and more importantly get time off to play golf!
Helen MorrisCardiff University
Joined in 2008 | Previous System - Optisoft
We have been very satisfied users of Optix for the last 5 years. The system provides an efficient way to carry out many of our tasks and is a very comprehensive system. The support team have given us a good aftercare service as well