You can use this drop down to filter by previous PMS system usedVineet KorpalEye Smile
Joined in 2010 | Previous System - New setup
When deciding on software for our new practice I had several suppliers in mind including one which I had used for 10 years in my existing practice. My initial on-line demonstration with Trevor was an "eye opener". I was amazed at the detail and thought that went into the software and having Trevor Read more talk me through it personally was an honour. Having used Optix for nearly 4 years, I now have no hesitation in recommending Optix to everyone. I find the level of support second to none and all the staff are extremely capable of resolving any issues which may occur. Optix are continuously improving and responding to user feedback making this software an evolving product. Optix is not just an extremely effective clinical and business software it also comes with the benefit of a forum which facilitates Optix users dialogue on all optical and business topics. For me this unique package makes it the obvious choice for any progressive optical practice.
Andy OrkneyR A Orkney Ltd
Joined in 2013 | Previous System - Optinet
We have been running our small market town practice through Optix software for 7 months now and use as much of the system as we can: diary, patient recall, GOS forms, all till transactions, all our clinical records, all contact lens and spectacle dispensing records, direct debits and utilize the Read more extensive reports available within the Optix Business Intelligence programme. We have no regrets switching from another software provider and enjoy the efficient and friendly back-up facilities provided by the Optix team on the rare(!) occasions that we have found ourselves needing assistance to operate the system. In particular the templates that we have requested within the communications function allow us to smoothly process onward referrals within the NHS, in addition to LES and LVA records and communications which saves much time and keeps these communications within the patient record.
As we enter our 25th year in practice, I feel for the first time that I am fully in control of all aspects of my business, thanks to the tools available to me through Optix and look forward to the next 25 years.
James Davies Arbuthnot Opticians (2 Sites)
Joined in 2009 | Previous System - Focus
Having moved to Optix from our previous electronic practice records system in 2009 we have found Optix to revolutionise the way we run our practice. It makes marketing to our patients a very straight forward process and the Remote Printing recall system allows us to send high quality letters to our Read more patients whilst saving money and staff time compared to conventional methods. Customer service is first class and the clinical records side is constantly being updated taking into account current users suggestions experiences.
Simon FalkSimon Falk Eyecare
Joined in 2013 | Previous System - See 20/20
We had planned a 3 month window in which to change PMS systems to Optix. Our previous supplier decided they would threaten to cut us off over a bank holiday weekend. The team at Optix, sorted data transfer and had us up and running and trained enough to work within 3 days.
Having now used the Read more system for less than 40 days, it is already like a good friend. What we don't know, support sort quickly and the system is so intuitive, you can generally work it out.
As for the business intelligence, we have barely scratched the surface, but we know we are empowered"
Our senior receptionist who has embraced, grudgingly IT over the years commented the other day "I really like this new system"
Says it all really
Kate FennColemans Opticians
Joined in 2013 | Previous System - IRIS
We have now been with Optix for twelve months and cannot recommend it highly enough. The support team are without a doubt the best group we have ever had the pleasure of calling, nothing is too small a problem for them to take the time to chat you through until it’s fully ingrained! The various Read more integrations that also make practice day to day life so much simpler, for example the reminder letters, in built text message on-line ordering system make it much easier to do the job that I should be doing, Dispensing! Feedback is taken on board and carefully considered, and quite often things are changed to accommodate us! We love it, what more can we say!
Paul BreenBreen Opticians
Joined in 2012 | Previous System - New setup
I can highly recommend Optix .The whole package-software,staff and back up are first class and it has made running our first practice so much easier.Nothing is too much trouble to Trevor and his team.Pretty much a hassle free experience and long may it continue!!
Andrew KeyesKeyes Eyecare
Joined in 2014 | Previous System - Focus
A move to a new PMS is never an easy decision but our dealings with Optix have demonstrated their commitment to being a market leader PMS provider with exceptional customer service. We had a difficult start and concerns about how we'd manage with the new system in the first couple of weeks which Read more were addressed seriously and thoroughly. We are sure that we have made a great choice with Optix and would recommend any practice considering a new PMS to seriously consider what is on offer, especially the friendly and easily available support.
Brian Montgomery Montgomery Optometrists (4 Sites)
Joined in 2007 | Previous System - Metspex
We have been delighted with the performance of the Optix system. It does what it says on the tin. It is a business system which has a few operating quirks which are all on the Optix wish list for future fixes. It is a reliable system giving good recall and details for marketing and patient contact. Read more The Direct Debit facility is flexible allowing collections for both spectacles and contact lenses.
The support team are excellent when called upon even for some small simple problems.
We looked long and hard before changing our old system and haven't been disappointed by the choice we made.
Patrick Myers Myer La Roche
Joined in 2008 | Previous System - New setup
In my opinion, Optix is one of the best practice management systems on the market. It works best in a paperless environment and has an advanced audit trail which is fantastic at meeting record keeping requirements. The Business Intelligence feature is easy to use and customise to suit the need of Read more any Eye Care Practitioner
Ronan McKennaVisioncare Opticians (2 Sites)
Joined in 2008 | Previous System - New setup
We have been Optix users for 5 years and, while it was always an excellent system, it has constantly evolved and improved throughout this time. Optix is a vital part of the development of our practices.