You can use this drop down to filter by previous PMS system usedGerard FernandesLynne Fernandes Optometrists
Joined in 2013 | Previous System - See 20/20
Choosing a PMS system is one of the most important decisions to make as an owner. We've had Optix for one month and we're absolutely confident we've made the right move.
Just exploring the BI has reduced admin for our managers and e-mails for me to read and send. The support is friendly, on tap Read more and efficient. Everything exhibits an attention to detail. The user conference and forum show a confidence in their product and service, that is matched by opinions from experienced Optix users. Lynne and I are now looking forward to having a partner in our business growth.
Paul Graves Bodys Opticians (3 Sites)
Joined in 2008 | Previous System - See 20/20
Using our previous practice management systems, and we've had a few, always felt like wading through treacle, by comparison using Optix feels like swimming with the tide under us.
Mike EdmansGardiner Opticians
Joined in 2012 | Previous System - SDS
Gardiner Opticians introduced Optix 6 months ago, having used paper for virtually everything before - we had more filing cabinets than anything else in the practice.
After a few weeks of entering our product catalogues into the system, we moved over to Optix overnight. All our systems were running Read more on Optix - clinical records, dispensing, recall letters, the till, product catalogues and ordering. It was a tough week or two adapting our whole way of working, but within a few weeks everyone was beginning to appreciate the benefits it could bring.
The support and training involved in moving from systems where virtually everything was done on paper to a completely computerised system in a matter of weeks was enormous. Optix support has been excellent all along. We can now access business information in seconds that previously took hours of painstaking analysis of paper records. We can finally start thinking about moving out some of those filing cabinets. I can’t imagine how we managed without it for so long!
David HarrisbergMiltons Eyecare
Joined in 2004 | Previous System - Optisoft
Miltons Eyecare was one of the first practices to make use of Optix Software. Over the last 10 to 12 years Optix has made huge advances in the Optometric Soft Wear field to what I believe is today the Industry Standard. The company never stands still. It listens to the needs of its customers which Read more in itself drives progress.
Support is great. Optix is vast. One can make use of the different modules to suit individual practice needs. I am sure the BI Module is the most advanced of any contemporary program available.
Although we ourselves do not use Optix in it’s full capacity I can only say that we have been totally happy with the service received and hence have never felt the need to move away.
Paul BreenBreen Opticians
Joined in 2012 | Previous System - New setup
I can highly recommend Optix .The whole package-software,staff and back up are first class and it has made running our first practice so much easier.Nothing is too much trouble to Trevor and his team.Pretty much a hassle free experience and long may it continue!!
Simon FalkSimon Falk Eyecare
Joined in 2013 | Previous System - See 20/20
We had planned a 3 month window in which to change PMS systems to Optix. Our previous supplier decided they would threaten to cut us off over a bank holiday weekend. The team at Optix, sorted data transfer and had us up and running and trained enough to work within 3 days.
Having now used the Read more system for less than 40 days, it is already like a good friend. What we don't know, support sort quickly and the system is so intuitive, you can generally work it out.
As for the business intelligence, we have barely scratched the surface, but we know we are empowered"
Our senior receptionist who has embraced, grudgingly IT over the years commented the other day "I really like this new system"
Says it all really
Nigel Robinson Robinson Optometrists
Joined in 2009 | Previous System - Bespoke
If anyone were to ask me what one thing I would hate to be without in our practice, it would without doubt be our Optix Management System.
Far superior to our previous software, it’s basically like having an indispensable member of staff present all the time. Paying the same monthly fee, which we Read more consider to be great value, irrespective of how many features we used, quickly paved the way to our becoming a virtually paperless practice. It is so intuitive, incredibly flexible, can be accessed from home, provides fantastically in depth business reports but most importantly has the best support service you could ever wish for.
All of the Optix staff are incredibly well trained, patient and unbelievably conscientious. Trevor Rowley has such pride in the system that we are assured of continual product development, a prime example being the latest direct marketing tool.
Judith and I have recommended Optix to so many people and I am delighted to say that all have been come on board as happy users. So, in one word....Invaluable!
Fergus Bain Alexander Bain & Murray Opticians (3 Sites)
Joined in 2007 | Previous System - Bespoke
You expect technical excellence and savvy computing solutions from any IT provider and Optix are well ahead of the curve, however what sets Optix apart is the ease of access to skilled support staff ingrained with a genuine passion to be the best in the field.
Jo Cashell Coton & Hamblin (2 Sites)
Joined in 2008 | Previous System - Optisoft
Moving onto Optix was one of my best decisions with regards to running my practices.
The support staff are second to none and all members of the team are really helpful and knowledgeable. Using Optix has made my diary run more efficiently and the Business Intelligence is essential in managing Read more the practices and staff performance - I couldn't work without it.
There aren't many companies who value your feedback as much as Optix do - it’s very satisfying to know that they listen and are constantly improving the system to make it run seamlessly.
Optix support staff are great, always very helpful. They are also very efficient and don't make me feel like a fool when I ask a stupid question.
Prof James WolffsohnAston University
Joined in 2007 | Previous System - Optisoft
We have been using Optix Software to run all our public clinics at Aston University for over 5 years now and have found them to be superb. The software is easy to use, highly intuitive and Optix staff have always been very responsive in responding to and resolving our complex demands on their Read more software. I cannot recommend them highly enough.