You can use this drop down to filter by previous PMS system usedHelen MorrisCardiff University
Joined in 2008 | Previous System - Optisoft
We have been very satisfied users of Optix for the last 5 years. The system provides an efficient way to carry out many of our tasks and is a very comprehensive system. The support team have given us a good aftercare service as well
Edward UklejaPeepers Opticians
Joined in 2011 | Previous System - New setup
Having abandoned other Management Systems I was initially apprehensive about trying another system. However following recommendations from several colleagues I decided to install the Optix system. As expected it takes time to get used to the system but the support team is excellent, they are always Read more there to guide us through any problem, even if we make the same mistake twice.
Rather than adopting the full system from Day One I am adding components as our confidence improves and we are able to change haw the practice functions. I am confident that before long we shall be "paperless".
John EdwardsRobert Stanley Opticians (6 Sites)
Joined in 2007 | Previous System - PCS
We chose Optix because it has the most cutting edge system for communication with our Customers and the best Business Intelligence package on the market - allowing simple, instant access to the most important performance indicators that are critical to running our business. In truth though, we may Read more have chosen a different system if it wasn't for the excellent team behind Optix. They are focussed on their Customers, knowledgeable and never patronising when you ask a silly question. The ethos that runs through their business spreads from the top down and is reflected in everything that they do - delivering a valuable and constantly improving software system that helps you concentrate on what is important in your company.
Ash HiraniMaxivise Opticians (2 Sites)
Joined in 2011 | Previous System - Focus
I chose Optix for my practices for it’s seamless performance, vast functionality and extensive business reports & intelligence. Having acquired practices with two very different and inferior practice management systems, I can honestly say that Optix was the right choice out of all the various Read more software options that were showcased at Optrafair two years ago. My concerns about the downtime implications of an internet based system were quickly allayed when I was shown the option to be able to use locally stored data backups in the rare event of network faults or failures. At the very most, we have had only niggling issues which have largely been due to our ISP as opposed to Optix. The support team are fantastic and the company ethos of customer care and value that Trevor and his team have created is incredible. Even if a computer issue is not an Optix fault they team are always willing to dial in and help to diagnose and fix the issue.
Optix are, rightly, so confident in their system that they don’t have an initial payment of thousands of price with surcharges for additional licences and monthly support fees. One reasonable fee does the lot and you are not tied in for years. 30 days notice and you can move to another system. But why would you want to when Optix gives you everything you need to run a successful practice in an ever more competitive marketplace.
Ultimately, Optix is made with the end user in mind. All user feedback is regularly reviewed by the development team and suggestions are often incorporated into subsequent upgrades. It’s a system that ‘s defined by the customers and created by Optix. Like many practice owner/managers out there, I am a busy individual and need a reliable system with a decent level of support. No other system even comes close to giving me what I require. For me, Optix wasn’t just an option – it was, by far, the best solution for my needs.
Moin ValliValli Group
Joined in 2012 | Previous System - Optisoft
SD Haigh Opticians has now been running Optix for the last year. During that time the system has proved to be easy to understand and efficient to run.
From implementing the diary, voucher preparation, dispensing right through to recalls the system is simple to use, quick efficient and hassle Read more free. All of this is easing the pressure of work.
Errors do occasionally occur, but one call to the Support Team and the matter is dealt with in a fast, efficient and friendly manner. No problem goes unsolved.
Due to previous experience in changing to a different practice management software, the team dreaded the change to Optix but it is one of the best things we ever did.
Douglas MillarBird & Fairley
Joined in 2007 | Previous System - Bespoke
For me the change to Optix has probably been the best business decision I have made. Optix is a superb tool that interacts with your patient at every part of the patients journey. It is so flexible that you can use as much or as little as you want without making things complicated, but the more you Read more use the better it gets.
As a company Optix is great to work with from outstanding phone support, to in practice training and yearly user group meetings not to mention the online forum.
I have no hesitation in recommending Optix to any Optician from a single site to small groups.
David BennettBrooks & Wardman Optometrists
Joined in 2003 | Previous System - New setup
When looking, some 10 years ago for a new practice management system I happened upon a new company on the market place. Being the inquisitive sort that I am, I dipped my toe in the fresh new water of this new company "Optix", used their system and I am delighted to say they have kept my boat Read more floating ever since.
Ever wishing to push forward the boundary of user friendliness and always listening to its customers, this company has done for this practice and for many others the huge favour of removing the not insignificant burden of records back up, record management, accounting, and practice admin tasks from the hum-drum of daily practice..
There is not one other optical management system out there which combines ease of use, intuitive interfaces and second-to-none support.
It is difficult to envisage how one practised all those yeas ago without the support and willingness to solve problems that the Software and the team behind optix. It is testament to their dedication and hard work that this software has become the de-facto standard to which all other optical managment systems must look.
I know that this all seems rather a "too-good-to-be-true" scenario, but I find it difficult to be critical about a piece of software the simply "does what its say on the tin" without fuss and has the support of a team of dedicated people, whose uniform belief that it is "product pride" is what business is all about.
Claire AnsteeAnstee & Proctor Opticians
Joined in 2012 | Previous System - Optisoft
The Optix system is a joy to use , it is well laid out and very user friendly. We have been using it for just over a year now, and have found it to be great value for money. The BI reporting saves me hours of trawling through KPI figures and they are neatly displayed with year on year comparisons. Read more Trevor and his team are always extremely helpful, and efficient. Comments for improvement to the system are taken on board and implemented if logistically possible. The forum is also a very useful tool as it is a way of networking with other practitioners of ways to improve your practice, or just to find an out of stock frame or have a general rant about the complexities of modern life !
I can highly recommend Optix as a valuable tool for any developing practice.
Gavin Rebello Patrick and Menzies (3 Sites)
Joined in 2011 | Previous System - Focus
Three rings: That’s the longest I have had to wait to speak to a real person who genuinely wants to help my business continue to grow and succeed. Optix is not just a posh diary, it gives me all the key information I need to make the best decisions for me, my team and my business.
Switching to Read more Optix has enabled me to manage my team better, reduce costs by improving efficiency and I have more time to spend on the things I want to. It is rare to find a tech company that is customer service savvy, the team at Optix are always helpful, friendly and keen that you receive what you need to help your everyday business needs.
It is always daunting switching to a different practice management system, but moving to Optix has been one of my best decisions.
Nigel Robinson Robinson Optometrists
Joined in 2009 | Previous System - Bespoke
If anyone were to ask me what one thing I would hate to be without in our practice, it would without doubt be our Optix Management System.
Far superior to our previous software, it’s basically like having an indispensable member of staff present all the time. Paying the same monthly fee, which we Read more consider to be great value, irrespective of how many features we used, quickly paved the way to our becoming a virtually paperless practice. It is so intuitive, incredibly flexible, can be accessed from home, provides fantastically in depth business reports but most importantly has the best support service you could ever wish for.
All of the Optix staff are incredibly well trained, patient and unbelievably conscientious. Trevor Rowley has such pride in the system that we are assured of continual product development, a prime example being the latest direct marketing tool.
Judith and I have recommended Optix to so many people and I am delighted to say that all have been come on board as happy users. So, in one word....Invaluable!