testimonials

Vineet KorpalEye Smile

Joined in 2010 | Previous System - New setup

When deciding on software for our new practice I had several suppliers in mind including one which I had used for 10 years in my existing practice. My initial on-line demonstration with Trevor was an "eye opener". I was amazed at the detail and thought that went into the software and having Trevor Read more talk me through it personally was an honour. Having used Optix for nearly 4 years, I now have no hesitation in recommending Optix to everyone. I find the level of support second to none and all the staff are extremely capable of resolving any issues which may occur. Optix are continuously improving and responding to user feedback making this software an evolving product. Optix is not just an extremely effective clinical and business software it also comes with the benefit of a forum which facilitates Optix users dialogue on all optical and business topics. For me this unique package makes it the obvious choice for any progressive optical practice.

Fergus Bain Alexander Bain & Murray Opticians (3 Sites)

Joined in 2007 | Previous System - Bespoke

You expect technical excellence and savvy computing solutions from any IT provider and Optix are well ahead of the curve, however what sets Optix apart is the ease of access to skilled support staff ingrained with a genuine passion to be the best in the field.

Graham Ackers T H Collison Opticians (18 Sites)

Joined in 2007 | Previous System - Optisoft

It’s difficult to put into words how good Optix is, that’s because it’s seamless and an integral part of our business. I can honestly say that having tried the other major systems available, Optix gives us the tools and professional support to operate our business at a different level.

Annabelle MageeClearview Opticians

Joined in 2011 | Previous System - New setup

I opened my practice from scratch 2 years ago and Optix has been an integral part of my business. I saw many systems before opening my practice through locuming and Optix is the best by far. Their customer service is second to none and help and advice always easy to understand and follow. I’d Read more highly recommend Optix as a practice software.

Jigna Teli Linklaters Opticians (2 Sites)

Joined in 2011 | Previous System - Optisoft

We have two busy independent practices in Kent and were frustrated with the limitations of our last practice management system. We have now had Optix for 2 years and have never looked back. The functionality is far superior to anything else we looked at - the Direct Debit module is easy to use and Read more saves time and money processing payments, the Business Intelligence programme makes it easy to monitor sales and other KPIs and the ability to view both practices from either work or home is particularly useful.

The fact that there are no add-ons makes the programme intuitive rather than being clunky and encourages using Optix to its full potential.

The biggest plus about using Optix is the fantastic support team who go way above and beyond the call of duty to ensure a smooth introduction to Optix and then continue to provide first class support afterwards.

I would have no hesitation in recommending Optix - it will change your business!

Colin Perrott VisionCare Optometry (2 Sites)

Joined in 2007 | Previous System - Acuitas

As a practice manager I want to concentrate my time on working on the business rather than having to be an IT Manager. With past computer systems, whether they be Access or Oracle based, there was always a need to be 'stroking' the system, either to back up the data, perform system upgrades or Read more to ensure optimum performance. Optix is different, we simply have to provide networked Windows PCs. The Optix software, the till and label printers and even the card payment device are all provided by one source and are provided with knowledgeable telephone support.



On the subject of support, again Optix is different. Rather than sitting trainees on the support desk for training, Optix provide staff who know the software and understand the optics marketplace and what we are trying to achieve.



Finally, I would describe Optix as a Ronseal type product. It is a great practice management system and it allows you to manage your business, just as it says on the label

David Reeves S H Harrold Group (19 Sites)

Joined in 2012 | Previous System - PCS

We spent time researching the market for a replacement for our practice management system, our research quickly established Optix as the strongest candidate and discussions with users and the Optix team confirmed our decision to adopt Optix for our 19 practices. Throughout our initial Read more deliberations, Trevor was very straight and supportive and once confirmed, the installation and training programme was completed, as promised and on schedule. A big help in this was our decision for Optix to supply all of the hardware and software for the installation and resulted in only one point of contact for any questions or problems. The Support team have provided an invaluable service following installation, reinforcing the initial training and answering the many questions that arise with the use of a new system.

We are now entering our fifth month as users and whilst we still have a lot to learn, both about using the general system and the information provided by the Business Intelligence resource; we can only ask why didn’t we do this earlier.

Imran HakimHakim Group (21 Sites)

Joined in 2013 | Previous System - See 20/20

Having used and trialed almost every PMS in the optical sector, I have finaly concluded that for a business like ours that has multiple sites and a need for visibility across all locations, whilst maintaining consistency, Optix is the perfect, future-focused partner. It affords you a wealth of Read more analysis and gives you the tools to run the practice effectively. I am looking forward to leveraging the competitive advantage that the system provides to continue our aggressive growth plan.

Jayne SimcockSpecialeyes

Joined in 2008 | Previous System - New setup

We were very worried when moving from paper to computer. 80% of the staff are over 40 and had not used a computer in the workplace never mind used a PMS. The training provided gave us confidence straight away and the telephone support is second to none. It has allowed us to expand the practice but Read more reduce costs at the same time. We no longer needed the accountant to do all the book keeping and the monthly figures which reduced our overheads and among other things we implemented a direct debit scheme for Contact Lens wearers which increased profits.

Graeme Brown Brown Optometrists (5 Sites)

Joined in 2008 | Previous System - Bespoke

With five practices Optix allows us to manage our business effectively and easily. It gives you the tools to drive your business forward and their customer service is exceptional!