You can use this drop down to filter by previous PMS system usedPeter TurnerTurners Opticans
Joined in 2012 | Previous System - Focus
I have been through several IT installs and Optix is far and above the best experience we have had, their service & support has been fabulous and Matthew & Anthony were brilliant at our installation and on-site training.
I have been simply amazed at how well the system works, but to be honest the Read more stand out feature for me is the Optix team; whoever we speak to is friendly, relaxed and helpful, they can always answer questions/fix problems so quickly that on the rare occasion I have had to call I can do this confidently between appointments with no break in the smooth flow of the clinic (at least not for IT issues anyhow...).
A whole world away from my last PMS provider who had an 8 hour response time and did not appear to understand the software they provided!
Very many thanks again - highly recommended to anyone in the market for a fabulous IT system for their practice(s).
Claire AnsteeAnstee & Proctor Opticians
Joined in 2012 | Previous System - Optisoft
The Optix system is a joy to use , it is well laid out and very user friendly. We have been using it for just over a year now, and have found it to be great value for money. The BI reporting saves me hours of trawling through KPI figures and they are neatly displayed with year on year comparisons. Read more Trevor and his team are always extremely helpful, and efficient. Comments for improvement to the system are taken on board and implemented if logistically possible. The forum is also a very useful tool as it is a way of networking with other practitioners of ways to improve your practice, or just to find an out of stock frame or have a general rant about the complexities of modern life !
I can highly recommend Optix as a valuable tool for any developing practice.
Ian Wallwork Wallwork Opticians
Joined in 2007 | Previous System - Acuitas
We were early adopters moving in Dec 2007 and attempted to be paperless from the start, we already were with another software provider beforehand.
We are a single practice unit and yet feel that we are important to Optix. They are superbly efficient in their support, particularly compared to Read more either the NHS or our previous systems. We feel we are part of an Optix family where I am often surprised by the way the Optix team understand our concerns and urgencies and do their best to help us when required. I am sure they are not perfect but as yet I have not found a time when they have not given the best possible service.
I recommend them to anyone who is looking for practice software and understands that there will likely be needed some slight changes in their present working systems to match up with the Optix profile. That profile however is a very sensible and well thought out one that often had benefits over the 'system' that we had drifted into over the years. You will not be promised personalisation to the system that then doesn't arrive, you have to accept that you match the system that everyone else uses
Kerk Davies E Aves Opticians (2 Sites)
Joined in 2011 | Previous System - Optisoft
A cloud based optical management platform is an exciting way to administer a practice. After initiating Optix with no more than two hours of instruction by telephone, we have only had to contact the help services a handful of times and all communications have been succinct and friendly. The system Read more is a joy to use and provides masses of reports as well as a huge range of user friendly functions; I would recommend Optix to anyone. The Optix email group unites users across the country, passing useful information on and creating helpful conversation. Optix is a fantastic organisation with no serious competition.
Abi CarpenterCarpenters Optometrists
Joined in 2009 | Previous System - None
Having implemented Optix in our first practice 2009, I can honestly say I've never looked back and would do so again without a moment's hesitation. It is a very comprehensive, well thought-out practice management system and has allowed us to do so much, from refining and improving the day-to-day Read more running of our practices through to running sophisticated database enquiries helping us to contact our patients and drive the business forward. I was initially wary of using a web-based system due to concerns about security and reliability but, bar the odd short wobble in broadband supply (due to external factors) it has been pretty seamless, and actually having a system which is easily accessible remotely has proved an absolute lifeline when the unexpected has happened.
Optix is constantly evolving to try and meet it's users' requirements, and the support team are extremely helpful and approachable. The facility to be able to raise any issues and debate the system's intricacies in the Usergroup forum is also so helpful. I doubt it is possible to create a 'perfect' one-size-fits-all system but it is certainly nice to be listened to and have your comments taken on board and I think this is probably as close as it gets!
Paul Graves Bodys Opticians (3 Sites)
Joined in 2008 | Previous System - See 20/20
Using our previous practice management systems, and we've had a few, always felt like wading through treacle, by comparison using Optix feels like swimming with the tide under us.
Amy MatthewsBainbridge Optometrists (5 Sites)
Joined in 2010 | Previous System - SDS
Optix is a fantastic company to work with. For us it means all our computing needs are under one roof. The customer support is excellent and everyone there goes above and beyond to help.
Jigna Teli Linklaters Opticians (2 Sites)
Joined in 2011 | Previous System - Optisoft
We have two busy independent practices in Kent and were frustrated with the limitations of our last practice management system.
We have now had Optix for 2 years and have never looked back. The functionality is far superior to anything else we looked at - the Direct Debit module is easy to use and Read more saves time and money processing payments, the Business Intelligence programme makes it easy to monitor sales and other KPIs and the ability to view both practices from either work or home is particularly useful.
The fact that there are no add-ons makes the programme intuitive rather than being clunky and encourages using Optix to its full potential.
The biggest plus about using Optix is the fantastic support team who go way above and beyond the call of duty to ensure a smooth introduction to Optix and then continue to provide first class support afterwards.
I would have no hesitation in recommending Optix - it will change your business!
Sam Baird Sam Baird Opticians (5 Sites)
Joined in 2009 | Previous System - See 20/20
The deployment is painless and the support great. Optix does more than it says on the tin, it exceeds our demands and has us outperforming the big boys. We know how each branch, product and individual is actually performing, and this is empowering. Our business has never been better controlled.
Jason Rickaby Jason Rickaby Opticians (2 Sites)
Joined in 2009 | Previous System - IRIS
We came to Optix from IRIS, the whole transfer process was smooth and cause surprisingly few worries. The system works very well, is stable and the knowledge that all of our data is safe and off site is invaluable when environment agency tell us that we are about to flood again!
The software is Read more very intuitive as shown by how little we have to use support, but when we do it's great that everyone knows your name, the practice and is enthusiastic and informative.
I would thoroughly recommend Optix especially if you are starting out in IT integration as the team are so helpful and the initial outlay is modest and transparent - there really are no hidden extras.