You can use this drop down to filter by previous PMS system usedPaul BreenBreen Opticians
Joined in 2012 | Previous System - New setup
I can highly recommend Optix .The whole package-software,staff and back up are first class and it has made running our first practice so much easier.Nothing is too much trouble to Trevor and his team.Pretty much a hassle free experience and long may it continue!!
Claire RangerHammond and Dummer Opticians
Joined in 2010 | Previous System - Optisoft
Apart from a great Practice Management System (that does everything you want it to do and more) and fantastic support staff (who are so knowledgeable and helpful), Optix is also a community of positive, like-minded people who all want to have the best and give the best to their patients and staff.
Liz JacksonOakwood Eyecare (3 Sites)
Joined in 2007 | Previous System - Acuitas
We work hard to provide a seamless, professional service to our patients, where the patient is the main focus. It is paramount to us that our practice management system enhances this service, rather than detracts or takes away our focus from our main objective - Optix delivers on this for Read more us!
Optix has provided us with a comprehensive, stable system that fits together in such a way that we have felt able to embrace most areas that the system has to offer us - diary, patient records, paperless testing, recall, till management, reporting, dispensing, stock control and order management. Our staff found it quite organic to use so it slotted into our patient journey easily - including pre screening diary management for multiple Optoms. Where we have needed support, Optix staff have been available quickly, been very patient with us, and remained solution focussed no matter how challenging our requests may have been!
Trevor and his team have always been very amenable to new ideas, but without making false promises that have either not been delivered or been unreliable in their execution.
It is a true reflection of the engagement of the Company that Optix provide an unmoderated forum for users, where we can share best practice and ideas, as well as openly discuss changes that we feel would be of benefit.
I would certainly encourage potential customers to look at Optix - no system can be perfect for everyone but this is certainly the best fit for us.
David Reeves S H Harrold Group (19 Sites)
Joined in 2012 | Previous System - PCS
We spent time researching the market for a replacement for our practice management system, our research quickly established Optix as the strongest candidate and discussions with users and the Optix team confirmed our decision to adopt Optix for our 19 practices.
Throughout our initial Read more deliberations, Trevor was very straight and supportive and once confirmed, the installation and training programme was completed, as promised and on schedule. A big help in this was our decision for Optix to supply all of the hardware and software for the installation and resulted in only one point of contact for any questions or problems. The Support team have provided an invaluable service following installation, reinforcing the initial training and answering the many questions that arise with the use of a new system.
We are now entering our fifth month as users and whilst we still have a lot to learn, both about using the general system and the information provided by the Business Intelligence resource; we can only ask why didn’t we do this earlier.
Richard PetrieRichard Petrie Optometrists
Joined in 2008 | Previous System - IRIS
We changed to Optix nearly five years ago. Since then I have had no reason to regret the move at any time. Outstanding among the many benefits I regularly appreciate are the security afforded by their regular remote backups; the ease of moving from one record to another during a consultation; the Read more wide range of business data available whenever I want it; the remarkably cost efficient remote mailing service; the way upgrades happen overnight so as not to waste practice time and above all the fantastic support on the rare occasions that it is needed.
Graeme Brown Brown Optometrists (5 Sites)
Joined in 2008 | Previous System - Bespoke
With five practices Optix allows us to manage our business effectively and easily. It gives you the tools to drive your business forward and their customer service is exceptional!
Brenda McKernanEyeworks London
Joined in 2010 | Previous System - New setup
Optix is a fantastic system that is the backbone of our practice. It has many sophisticated applications like the Direct Debit system and marketing function yet it is simple and intuitive to use. Whats-more the support staff are friendly and patient and really take on board your comments and Read more suggestions. It is a great system with great people behind it, that is constantly evolving and innovating. I couldn't be without it.
Rod Mason 4 Sight Opticians (7 Sites)
Joined in 2008 | Previous System - PCS
We have been using Optix now for over 5 years and it has become an integral part of our practices.
During that time we have seen the system grow into a comprehensive management package that encompasses all you need to run a busy patient focused practice on a day to day basis (diary, record Read more keeping, dispensing, ordering, till, NHS reconciliation, direct debit payments, recall, stock control etc). Additionally Optix provides a fully integrated mailing and marketing suite combined with business intelligence and accounting tools to help us successfully manage & plan our business.
As result of the success of Optix we have seen the number of users grow many fold. Despite this the service we have received from Trevor & the support team has always been excellent and the support staff numbers have grown in line with number of users. Most issues are resolved instantly by telephone support and the team are also happy to extend their expertise to help solve problems with peripherals even when not supplied by Optix.
Another important facet of the Optix offering is Trevor's hands on approach and commitment to ongoing development. While Optix will never be a bespoke system for any individual practice Trevor and the support team are always receptive to suggestions for improvements and enhancements to the system. This via suggestions directly to telephone support, or through the unique online user group forum or at the annual user group meeting (which has also developed into quite a social event not to be missed).
We are especially looking forward to the forthcoming addition of online appointment booking and further integration of pre screening equipment. Optix has evolved into a powerful tool for independent opticians that not only makes us more efficient but also helps to differentiate our business from the competition.
I have every confidence that the improvements we have seen to Optix in the past will continue and we look forward to building our business in partnership with Trevor & the Optix team over the years to come.
Robb ScottDyer & Scott Opticians (2 Sites)
Joined in 2009 | Previous System - IRIS
Optix has enabled us to feel secure in our patient records and given us detailed knowledge of how the business is functioning on a daily basis. After nearly 30 years of running the business "by the seat of our pants" it has given us great peace of mind and a secure basis to grow the business. The Read more BI is a mine of information and Optix itself is constantly improving and actually listens to its client base and implements changes that are requested. Nothing is perfect but the guys at York try to deliver as near as damn it
Elizabeth Evans Evans Opticians
Joined in 2008 | Previous System - Bespoke
Would I recommend Optix as a practice management system? Absolutely! Firstly it is really user friendly. Right from the start we all used Optix very quickly. Any help we needed was readily given by Optix staff. This is one of its great features. Optix staff are readily available by phone and Read more incredibly helpful. So any problems are sorted out straight away either via the phone line or via the Internet, as support staff remotely access our screens and sort out any problems. This becomes invaluable as you start to get to grips with more of the functions of Optix for example the Direct Debit facility. Optix staff want you to become competent in Optix and really do encourage you to make full use of it not just as very useful online diary and storage of patient data but as a very powerful business tool. Optix is a very forward thinking company and hence through their continuing innovation and development I am being pushed to develop my practice too. Optix is now invaluable in the running of my business.