You can use this drop down to filter by previous PMS system usedPaul BreenBreen Opticians
Joined in 2012 | Previous System - New setup
I can highly recommend Optix .The whole package-software,staff and back up are first class and it has made running our first practice so much easier.Nothing is too much trouble to Trevor and his team.Pretty much a hassle free experience and long may it continue!!
Ian Wallwork Wallwork Opticians
Joined in 2007 | Previous System - Acuitas
We were early adopters moving in Dec 2007 and attempted to be paperless from the start, we already were with another software provider beforehand.
We are a single practice unit and yet feel that we are important to Optix. They are superbly efficient in their support, particularly compared to Read more either the NHS or our previous systems. We feel we are part of an Optix family where I am often surprised by the way the Optix team understand our concerns and urgencies and do their best to help us when required. I am sure they are not perfect but as yet I have not found a time when they have not given the best possible service.
I recommend them to anyone who is looking for practice software and understands that there will likely be needed some slight changes in their present working systems to match up with the Optix profile. That profile however is a very sensible and well thought out one that often had benefits over the 'system' that we had drifted into over the years. You will not be promised personalisation to the system that then doesn't arrive, you have to accept that you match the system that everyone else uses
Gavin Rebello Patrick and Menzies (3 Sites)
Joined in 2011 | Previous System - Focus
Three rings: That’s the longest I have had to wait to speak to a real person who genuinely wants to help my business continue to grow and succeed. Optix is not just a posh diary, it gives me all the key information I need to make the best decisions for me, my team and my business.
Switching to Read more Optix has enabled me to manage my team better, reduce costs by improving efficiency and I have more time to spend on the things I want to. It is rare to find a tech company that is customer service savvy, the team at Optix are always helpful, friendly and keen that you receive what you need to help your everyday business needs.
It is always daunting switching to a different practice management system, but moving to Optix has been one of my best decisions.
David SamuelEyesite Opticians (4 Sites)
Joined in 2010 | Previous System - Bespoke
Choosing the right computer system for your business is essential for success. Having used Optix for two and a half years now, I am confident we made the right decision for Eyesite. They have a good understanding of the business side of optics with the Business Intelligence module, as well as Read more developing the clinical, dispensing and reception elements to help run a practice more efficiently and effectively on a day to day basis.
I would encourage people thinking about changing systems to look very closely at what they need from a system and spend the necessary time to ensure they make the right choice.
Kate FennColemans Opticians
Joined in 2013 | Previous System - IRIS
We have now been with Optix for twelve months and cannot recommend it highly enough. The support team are without a doubt the best group we have ever had the pleasure of calling, nothing is too small a problem for them to take the time to chat you through until it’s fully ingrained! The various Read more integrations that also make practice day to day life so much simpler, for example the reminder letters, in built text message on-line ordering system make it much easier to do the job that I should be doing, Dispensing! Feedback is taken on board and carefully considered, and quite often things are changed to accommodate us! We love it, what more can we say!
Rod Mason 4 Sight Opticians (7 Sites)
Joined in 2008 | Previous System - PCS
We have been using Optix now for over 5 years and it has become an integral part of our practices.
During that time we have seen the system grow into a comprehensive management package that encompasses all you need to run a busy patient focused practice on a day to day basis (diary, record Read more keeping, dispensing, ordering, till, NHS reconciliation, direct debit payments, recall, stock control etc). Additionally Optix provides a fully integrated mailing and marketing suite combined with business intelligence and accounting tools to help us successfully manage & plan our business.
As result of the success of Optix we have seen the number of users grow many fold. Despite this the service we have received from Trevor & the support team has always been excellent and the support staff numbers have grown in line with number of users. Most issues are resolved instantly by telephone support and the team are also happy to extend their expertise to help solve problems with peripherals even when not supplied by Optix.
Another important facet of the Optix offering is Trevor's hands on approach and commitment to ongoing development. While Optix will never be a bespoke system for any individual practice Trevor and the support team are always receptive to suggestions for improvements and enhancements to the system. This via suggestions directly to telephone support, or through the unique online user group forum or at the annual user group meeting (which has also developed into quite a social event not to be missed).
We are especially looking forward to the forthcoming addition of online appointment booking and further integration of pre screening equipment. Optix has evolved into a powerful tool for independent opticians that not only makes us more efficient but also helps to differentiate our business from the competition.
I have every confidence that the improvements we have seen to Optix in the past will continue and we look forward to building our business in partnership with Trevor & the Optix team over the years to come.
Gerard FernandesLynne Fernandes Optometrists
Joined in 2013 | Previous System - See 20/20
Choosing a PMS system is one of the most important decisions to make as an owner. We've had Optix for one month and we're absolutely confident we've made the right move.
Just exploring the BI has reduced admin for our managers and e-mails for me to read and send. The support is friendly, on tap Read more and efficient. Everything exhibits an attention to detail. The user conference and forum show a confidence in their product and service, that is matched by opinions from experienced Optix users. Lynne and I are now looking forward to having a partner in our business growth.
Nawal Dave Dave Opticians
Joined in 2012 | Previous System - SAS
After a whole year of indecision over which new computer system to install in our practice, in August 2012 I finally decide to install Optix because I liked the idea of a system that is constantly updated, providing constant support and constant offsite backup of data using the latest cloud Read more system.
I also liked the idea that there is no long term contract and that Optix provides the appropriate hardware and Internet connection. It really is a one stop shop.
The initial installation, was smooth and trouble free, support has been fantastic even though early on we were calling several times a day with the most trivial problems. The fact that they can remotely access your computer and take you through the system is extremely effective. All the staff at Optix are very knowledgeable and whoever you speak to is able to guide you.
So far I have been very happy with the software, all the team find it very easy to use and new members of staff need very minimal training to use it. NHS reconciliation and the till/BI modules work very well for us. I have gained on the monthly NHS returns because we can easily cross check the number of GOS forms that have to be submitted and nothing gets lost!
I am looking forward to moving on to phase 2 where we will utilise some of the modules that we do not yet use such as full dispensing and contact lenses.
John RoseJohn Rose Eyecare
Joined in 2007 | Previous System - Optisoft
I have no difficulty in recommending Optix as a product. I have been using it for nearly 6 years having tried and used three other well known software providers .... like most independents I am never satisfied ... no matter how good something is we always want the next improvement... a bit like Read more contact lenses!!
I have always found the support exceptional ... there is always someone to help at the end of the phone with an immediate response ( unlike other providers) even though the user base has grown enormously.
It does what it says on the tin and Trevor and his team are always looking to improve the product in innovative ways and listen to the requests of his users .... design by committee never works well, however Trevor and his exceptional team are able to take the best suggestions plus loads of innovations of their own and are constantly improving the product ....
Jigna Teli Linklaters Opticians (2 Sites)
Joined in 2011 | Previous System - Optisoft
We have two busy independent practices in Kent and were frustrated with the limitations of our last practice management system.
We have now had Optix for 2 years and have never looked back. The functionality is far superior to anything else we looked at - the Direct Debit module is easy to use and Read more saves time and money processing payments, the Business Intelligence programme makes it easy to monitor sales and other KPIs and the ability to view both practices from either work or home is particularly useful.
The fact that there are no add-ons makes the programme intuitive rather than being clunky and encourages using Optix to its full potential.
The biggest plus about using Optix is the fantastic support team who go way above and beyond the call of duty to ensure a smooth introduction to Optix and then continue to provide first class support afterwards.
I would have no hesitation in recommending Optix - it will change your business!